Stop Losing Jobs Because You Missed a Call.
ScaleHero helps Australian service businesses answer enquiries, follow up with potential customers and book more appointments automatically, even while you're out on a job.
No obligation · See exactly how enquiries become booked appointments
ScaleHero AI Receptionist
Live demo simulationOur hot water system is leaking. Can someone come out today?
- Works with your existing number
- Built for Australian service businesses
- Setup handled for you
- No obligation demo
How Many Jobs Are Slipping Through the Cracks?
Most service businesses don't lose work because they're bad at the job. They lose it because they can't pick up every time, and enquiries don't wait.
Customers call while you're on a job
Hands full under a sink or on a roof. The phone rings out and the customer hangs up.
Missed calls go unanswered
No answer, no callback, no follow-up. That enquiry quietly slips away to a competitor.
Website enquiries sit in the inbox
A quote request lands while you're driving. By the time you reply, they've moved on.
Evenings spent chasing leads
Your night off becomes two hours of returning calls and texting prospects back.
From Missed Enquiry to Booked Appointment.
Four simple steps that run in the background while you get on with the job.
A customer contacts you
They call, send a message or submit an enquiry on your website, the way they normally would.
ScaleHero responds
The configured automation answers or replies straight away, so no enquiry is left waiting.
AI qualifies the enquiry
It asks the right questions, collects the job details and works out what is needed.
Guided to booking
Qualified customers are guided towards booking a time, with all the details recorded for you.
Your Business Doesn't Stop When You're Busy.
Every feature is built around one outcome: capturing more of the enquiries you already receive and turning them into booked jobs.
AI Voice Receptionist
FlagshipAnswer every incoming call, collect the caller's details and help book the job, including after hours. Your front line never goes quiet.
Missed-Call Text Back
Automatically send an SMS the moment a call is missed, so the enquiry doesn't walk to a competitor.
AI Lead Qualification
Ask the right questions over SMS and chat, collect job info and flag the enquiries worth chasing.
Instant Enquiry Response
Reply to website forms and chat enquiries the moment they arrive. No more leads cooling off.
Automated Follow-Ups
Follow up with new enquiries that haven't replied or booked, without you lifting a finger.
Appointment Scheduling & Reminders
Connect qualified leads to your calendar and send confirmations and reminders, so booked jobs actually stick.
Lead Tracking & CRM
See every incoming enquiry in one simple pipeline, so nothing gets lost between the van and the office.
You're Fixing a Pipe. Your Next Customer Is Calling.
A plumber is mid-job under a kitchen sink with water everywhere. The phone rings, but their hands are full, so it goes unanswered.
Instead of losing the call, the configured AI receptionist picks up. It greets the customer, asks about the plumbing issue, collects their contact details and helps arrange an appointment based on the business's availability and booking rules. By the time the plumber checks their phone, the enquiry is qualified, the appointment is booked and the details are waiting in their CRM.
This is an illustrative example to show how ScaleHero could work for your business, not an actual customer testimonial.
Built for Businesses That Can't Afford to Miss Enquiries.
Built for Australian plumbers, electricians, HVAC technicians, roofers and other appointment-based service businesses.
Plumbers
Out on emergency callouts and renos all day, the exact businesses that miss the most calls.
Electricians
Quoting and on-site, unable to field every new enquiry instantly.
HVAC Technicians
Seasonal demand spikes that overwhelm a one-person office.
Roofers
Long days on the roof with no time to chase every quote follow-up.
Run an appointment-based service business not listed here? Book a demo and ask us.
Questions, Answered.
Will this work with my existing business phone number?
In most cases, yes, depending on your current setup and provider. ScaleHero can typically be configured to answer calls to your existing number, or you can forward missed calls to a dedicated number. We'll confirm what's possible for your setup during your demo.
Can the AI answer calls outside business hours?
Yes. The AI receptionist can be configured to answer after-hours calls, collect the customer's details and help arrange an appointment according to your availability and booking rules.
Can it book appointments into my calendar?
Yes, when connected. Appointments can be booked into a connected calendar based on your available times and booking rules, with confirmations and reminders sent automatically. Calendar setup is configured during onboarding.
What happens if the AI can't answer a customer's question?
The AI is configured to handle common enquiries and collect the right details. If a question falls outside its scope, it can take a message, record the enquiry and flag it for you to follow up, so the customer is never left with no response.
Can I customise the questions it asks?
Yes. The questions, qualifying criteria and booking rules are configured to match your business, so the AI asks for the information you actually need from each enquiry.
How long does setup take?
It depends on your current phone, calendar and lead sources. Most setups can be configured within a few business days once we understand your workflow. We'll give you a clearer timeframe on your demo.
Do I need technical knowledge?
No. ScaleHero is set up and configured for you. You don't need to manage any technical backend. We handle the setup so you can focus on the job.
Can I keep using my existing website?
Yes. ScaleHero works alongside your existing website and lead sources. You don't need to rebuild or replace your current site to start capturing and responding to enquiries automatically.
Still have questions? Book a demo and we'll answer them.
Stop Letting Your Next Customer Go to Your Competitor.
See how ScaleHero could help your business respond faster, manage enquiries and book appointments with less manual work.
- Walk through a real enquiry from first contact to booked job
- See the questions and booking rules configured for your trade
- No obligation, just a clear picture of how it fits your business
Privacy notice
ScaleHero collects the details you provide in this form, your name, business name, email, phone number and optional business type, solely to respond to your enquiry, arrange your demo and send related follow-up communications. By submitting the form and consenting, you agree to be contacted about your request. We do not sell or share your personal information with third parties for their marketing. You can ask us to update or delete your details at any time. Pricing is discussed after we assess your business's requirements.